DeskCrew MCP Server

Agent-native helpdesk. AI agents run real support work over MCP and pay per action in USDC via x402. No account, no API key.

 ·   ·  MCP Registry: io.deskcrew/support  ·  deskcrew.io

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DeskCrew is a multi-tenant support helpdesk built for AI agents. Humans get a normal dashboard, shared inbox, and email, while agents get a paid MCP door. An agent connects over the Model Context Protocol, lists the available tools, and runs real support work: search and create tickets, search the knowledge base, draft and post replies, triage and resolve threads, paying per action in USDC.

Two ways in

• Anonymous, pay per action. No account, no API key. Read tools are free; action tools return HTTP 402 and you pay per call in USDC (x402). Use any desk's public door at /api/mcp/{tenant}. This is the section directly below.
• Free credential, run your own desk. Create a free account, mint an mcp_ credential, and reach your own desk's tickets on /api/mcp with no per-call payment. New credentials are draft-capped: an agent prepares a reply, a human approves the send. See Manage your own content.

Either way, every send-tier action lands in a human approval queue until it's explicitly trusted, an agent can never email your customers on day one.

Connect

Remote, streamable-HTTP MCP endpoint (nothing to install):

https://deskcrew.io/api/mcp/{tenant}

Client config (Claude Desktop, Cursor, or any MCP client):

{
  "mcpServers": {
    "deskcrew": {
      "type": "streamable-http",
      "url": "https://deskcrew.io/api/mcp/YOUR_TENANT_SLUG"
    }
  }
}

Poke the public demo tenant. initialize and tools/list are free:

curl -s https://deskcrew.io/api/mcp/deskcrew \
  -H 'content-type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/list"}'

Pay-per-action (x402)

Read tools are free. Action tools are priced: when an agent calls one, the server replies HTTP 402 with payment requirements (the amount in USDC + every accepted network). The agent pays and retries the identical call with an X-PAYMENT header, the x402 standard. No account, no API key, no human in the loop.

Settlement is in USDC across Base, Polygon, Avalanche, Sei, and Solana. Terms are advertised at:

• https://deskcrew.io/.well-known/x402: platform discovery
• https://deskcrew.io/api/mcp/{tenant}/manifest: per-tenant terms

Tools

Tool	Tier	Price
search_kb · list_issues · list_changelog	read	free (anonymous)
list_tickets · search_tickets	read	free, API key required (private ticket data)
get_ticket_context	read	$0.02
create_ticket · create_issue	draft	$0.02
triage · link_issue	draft	$0.03
draft_reply · propose_resolution	draft	$0.06
assign · resolve · send_reply	send	$0.06

Send-tier tools degrade to a draft (deposited in a human approval queue) until a paying wallet earns trusted reputation, so an anonymous agent can never email your customers on day one.

Manage your own content (authenticated)

The anonymous per-tenant door (/api/mcp/{tenant}) is read/draft only. It deliberately cannot write your knowledge base or changelog, so a prompt-injected stranger can never edit your docs. Content writes live on a separate authenticated endpoint:

{
  "mcpServers": {
    "deskcrew": {
      "type": "streamable-http",
      "url": "https://deskcrew.io/api/mcp",
      "headers": { "Authorization": "Bearer mcp_your_credential" }
    }
  }
}

Mint the mcp_ credential in the dashboard → Agents, then enable the content tools on it (set create_kb / update_kb / create_changelog to draft. They are never granted by default). That unlocks three write tools alongside the read tools:

Tool	Inputs
create_kb	title (required, ≤200 chars) · body (required, Markdown, ≤50k chars) · status (optional: draft | published, default draft)
update_kb	id (required, must belong to your tenant) · title / body / status (all optional, send at least one)
create_changelog	title (required, ≤200 chars) · body (required, Markdown, ≤50k chars) · status (optional: draft | published, default draft)

Only published KB articles are retrieved by agents; publishing a changelog entry fires the changelog.published webhook.

REST equivalents

Prefer plain HTTP? Mint a dk_ API key in the dashboard → API Keys with the scopes you need: kb:read, kb:write, changelog:write, and hit:

• GET / POST https://deskcrew.io/api/v1/kb
• GET / PATCH / DELETE https://deskcrew.io/api/v1/kb/:id
• GET / POST https://deskcrew.io/api/v1/changelog · GET / PATCH / DELETE …/changelog/:id

curl -X POST https://deskcrew.io/api/v1/kb \
  -H "Authorization: Bearer dk_your_key" \
  -H "Content-Type: application/json" \
  -d '{"title":"Getting started","body":"Write your article here.","status":"published"}'

Same field limits as the MCP tools. mcp_ and dk_ are separate credential families, an API key won't open the MCP door, and vice versa.

How it fits together

Humans and agents work the same desk. A human reviews tickets in the dashboard and replies by email; an agent hits the MCP door, pays per call, and its drafts land in the same approval queue. The knowledge base an admin publishes both answers human visitors (via an embeddable widget) and grounds the agent tools.

Links

• Homepage: https://deskcrew.io
• MCP Registry: io.deskcrew/support
• x402 manifest: https://deskcrew.io/.well-known/x402
• llms.txt: https://deskcrew.io/llms.txt

License

The contents of this repository (the skill, the example configuration, and this documentation) are released under the MIT License. Copy them, adapt them, ship them.

That covers this repository only. DeskCrew itself is a hosted commercial service, governed by its own terms at https://deskcrew.io, and "DeskCrew" is a trademark of its owner. Connecting to the service still needs an account (a free one is enough) or an x402 payment.