Freshdesk MCP Server

A Model Context Protocol (MCP) server that provides AI assistants with structured access to the Freshdesk customer support platform — tickets, contacts, companies, agents, groups, the knowledge base, and SLA/business-hours configuration.

Note: This project is maintained by Wyre Technology. It wraps the published @wyre-technology/node-freshdesk SDK.

Quick Start

The primary deployment is through the WYRE MCP Gateway, which hosts the containerized server and injects per-request credentials. To run it yourself:

Claude Code (CLI):

claude mcp add freshdesk-mcp \
  -e FRESHDESK_DOMAIN=your-subdomain \
  -e FRESHDESK_API_KEY=your-api-key \
  -- npx -y github:wyre-technology/freshdesk-mcp

FRESHDESK_DOMAIN is the part before .freshdesk.com (for https://acme.freshdesk.com it is acme). Find your FRESHDESK_API_KEY in the Freshdesk portal under Profile Settings.

Features

• 🔌 MCP Protocol Compliance: Tools, prompts, and elicitation support
• 🎫 Full Helpdesk Coverage: Tickets, contacts, companies, agents, groups, solutions, SLA policies, business hours, and canned responses
• 🌳 Decision-Tree Navigation: Start at freshdesk_navigate, enter a domain to reveal its tools, and freshdesk_back to return — keeping the tool list small and focused
• ⚠️ Destructive-Action Guardrails: Irreversible and high-impact tools are clearly flagged and confirmed via elicitation before they run
• 🔒 Secure Authentication: HTTP Basic Auth with your Freshdesk API key (domain + key)
• 🌐 Dual Transport: stdio (local) and Streamable HTTP (remote/Docker/gateway)
• 🐳 Docker Ready: Containerized deployment with HTTP transport and health checks

Connecting via the Gateway

When AUTH_MODE=gateway, the server reads credentials from request headers injected by the WYRE MCP Gateway:

Header	Maps to	Description
x-freshdesk-domain	FRESHDESK_DOMAIN	Freshdesk account subdomain
x-freshdesk-api-key	FRESHDESK_API_KEY	Freshdesk API key

Each request is stateless: the gateway provides the credentials, the server rebuilds its Freshdesk client, and tool discovery (tools/list) works even before credentials are present.

Configuration

Variable	Description	Default
FRESHDESK_DOMAIN	Account subdomain (before .freshdesk.com)	—
FRESHDESK_API_KEY	Freshdesk API key	—
MCP_TRANSPORT	Transport mode (stdio or http)	stdio
MCP_HTTP_PORT	HTTP server port	8080
AUTH_MODE	Auth mode (env or gateway)	env
LOG_LEVEL	Log level (debug, info, warn, error)	info

Tool Overview

The server uses decision-tree navigation. At the top level you see only freshdesk_navigate, freshdesk_back, and freshdesk_status. Call freshdesk_navigate with a domain to reveal that domain's tools; call freshdesk_back to return to the top.

Domain	Tools
tickets	search, list, get, create, update, reply, add_note, list_conversations, update_conversation, delete*, delete_conversation*
contacts	search, list, get, create, update, autocomplete, make_agent†, restore, send_invite, merge†, soft_delete†, hard_delete*
companies	search, list, get, create, update, autocomplete, delete*
agents	list, get, me, create, update, delete*
groups	list, get, create, update, delete*
solutions	categories / folders / articles: list, get, create, update, delete*
sla-business	SLA policies (list, create, update), business hours (list, get), canned responses (list_folders, get_folder, list_responses)

* = Tier A (irreversible delete) — flagged ⚠ DESTRUCTIVE — IRREVERSIBLE, requires confirmation. † = Tier B (high-impact reversible) — flagged ⚠ HIGH-IMPACT, requires confirmation.

Read tools (search/list/get/autocomplete/status) carry no warning and are marked read-only.

freshdesk_status performs a live connectivity check by calling agents/me.

Docker Deployment

See docker-compose.yml. Copy .env.example to .env and fill in your credentials:

cp .env.example .env
# Edit .env: FRESHDESK_DOMAIN and FRESHDESK_API_KEY
docker compose up -d

The container requires NODE_AUTH_TOKEN at build time to install the private @wyre-technology/node-freshdesk package from GitHub Packages:

docker build --build-arg NODE_AUTH_TOKEN=$(gh auth token) -t freshdesk-mcp .

Development

export NODE_AUTH_TOKEN=$(gh auth token)   # to install @wyre-technology/node-freshdesk
npm install
npm run build       # Build the project
npm run dev         # Watch mode
npm run test        # Run tests
npm run lint        # Type-check
npm run clean       # Remove dist/

Testing

npm test            # Run test suite
npm run test:watch  # Watch mode

Contributing

See CONTRIBUTING.md for guidelines.

License

Apache 2.0 — Copyright WYRE Technology