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<img src="https://img.shields.io/badge/MCP-Infoset%20CRM-0066FF?style=for-the-badge&logo=data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNCIgaGVpZ2h0PSIyNCIgdmlld0JveD0iMCAwIDI0IDI0IiBmaWxsPSJ3aGl0ZSI+PHBhdGggZD0iTTIwIDJINGMtMS4xIDAtMi45LTIgLjktMkgxMHYyaDRWMmg2YzEuMSAwIDIgLjkgMiAydjE4YzAgMS4xLS45IDItMiAySDRjLTEuMSAwLTItLjktMi0yVjRjMC0xLjEuOS0yIDItMmgxNnptMCAySDR2MTZoMTZWNHpNNiA4aDEydjJINnptMCA0aDEydjJINnptMCA0aDh2Mkg2eiIvPjwvc3ZnPg==&logoColor=white" alt="Infoset MCP" />

infoset-mcp

Model Context Protocol server for Infoset CRM helpdesk and ticket management

Tickets · Contacts · Companies · SLA · Email Threads · Batch Operations

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Why infoset-mcp?

AI assistants need structured access to helpdesk data. REST APIs require authentication boilerplate, pagination handling, and rate limit management on every call. infoset-mcp wraps the Infoset CRM API into 16 MCP tools with built-in retry logic, rate limit protection, and batch operations, so your AI assistant can query tickets, contacts, and companies without dealing with HTTP plumbing.

• API key auth: stateless X-API-Key header, no token refresh, no login flow
• Rate limit aware: monitors x-ratelimit-remaining headers, auto-pauses before hitting limits
• Retry with backoff: automatic 429 retry (3 attempts, 60s intervals)
• Batch tools: fetch multiple tickets, logs, contacts, or companies in a single call with controlled concurrency
• 3 dependencies: @modelcontextprotocol/sdk, axios, zod

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Quick Start

git clone https://github.com/sudohakan/infoset-mcp.git
cd infoset-mcp
npm install

MCP Client Configuration (Recommended)

Using env-wrapper (reads credentials from .env, no secrets in config):

{
  "mcpServers": {
    "infoset": {
      "command": "/absolute/path/to/infoset-mcp/scripts/env-wrapper.sh",
      "args": ["/absolute/path/to/infoset-mcp/src/mcp-server.mjs"],
      "env": {}
    }
  }
}

Then create a .env file:

cp .env.example .env
# Set INFOSET_API_KEY in .env

Environment Variables

Variable	Required	Default	Description
INFOSET_API_KEY	Yes	-	Infoset API key (sent as X-API-Key header)
INFOSET_BASE_URL	No	https://api.infoset.app	API base URL
INFOSET_USER_ID	No	Auto-detected	Override user ID for owner-based filtering

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Tools

Ticket Operations (7 tools)

Tool	Description
infoset_list_tickets	List tickets with status, owner, date, sort filters and pagination
infoset_get_ticket	Get full ticket detail by ID
infoset_search_tickets	Search tickets by keyword with status and priority filters
infoset_create_ticket	Create a new ticket with subject, contact, priority, content
infoset_update_ticket	Update ticket status, priority, owners, subject, stage, pipeline
infoset_get_ticket_logs	Get activity logs for a ticket
infoset_get_ticket_stats	Get ticket count breakdown by status (Open/Pending/Resolved/Closed)

Contact and Company (3 tools)

Tool	Description
infoset_get_contact	Get contact details by ID
infoset_list_contacts	List or search contacts by name, email, phone
infoset_get_company	Get company details by ID

Communication and SLA (2 tools)

Tool	Description
infoset_get_email	Get email thread content by email ID
infoset_get_sla_breaches	Get SLA breach data for a ticket

Batch Operations (4 tools)

Tool	Description
infoset_batch_get_tickets	Get multiple tickets in parallel (concurrency: 5)
infoset_batch_get_ticket_logs	Get logs for multiple tickets in parallel
infoset_batch_get_contacts	Get multiple contacts with auto-deduplication
infoset_batch_get_companies	Get multiple companies with auto-deduplication

Reference Codes

	1	2	3	4
Status	Open	Pending	Resolved	Closed
Priority	Low	Normal	High	Urgent

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Architecture

MCP Client (Claude, Cursor)  <--stdio-->  infoset-mcp (Node.js)  <--HTTPS-->  Infoset API
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                                    API Key Auth (X-API-Key)
                                    Rate Limit Monitor
                                    Retry Handler (429)

• Transport: stdio (spawned by MCP client, JSON over stdin/stdout, logs to stderr)
• Auth: X-API-Key header on every request, no token management needed
• Rate limiting: monitors x-ratelimit-remaining, pauses 60s when remaining < 2
• Retry: 429 responses trigger up to 3 retries with 60s backoff
• Batch concurrency: max 5 parallel API calls per batch operation

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Development

npm test              # Run 29 tests
npm run test:coverage # Run with coverage report
npm start             # Start server standalone

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Contributing

See CONTRIBUTING.md for development setup, code style, and pull request guidelines.

Security

See SECURITY.md for credential handling and vulnerability reporting.

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MIT | Built with Claude Code

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