ProductLane MCP Server

An MCP server for the ProductLane API. Gives AI assistants access to support threads, contacts, changelogs, and docs.

Tools

Threads

Tool	Description
list_threads	List threads, optionally filtered by state (NEW, PROCESSED, COMPLETED, SNOOZED)
get_thread	Get full details of a thread including conversation history
get_thread_messages	Get the full conversation history (all messages/replies) for a thread
reply_to_thread	Send an email reply to a thread (plain-text newlines auto-converted to HTML)
update_thread	Update thread state, title, assignee, pain level, project, tags

Contacts

Tool	Description
get_contact	Look up a contact by ID

Changelogs

Tool	Description
list_changelogs	List changelog entries for a workspace
create_changelog	Publish a new changelog entry
update_changelog	Update an existing changelog entry
delete_changelog	Delete a changelog entry

Docs: Articles

Tool	Description
list_doc_articles	List published articles for a workspace, optionally filtered by group
get_doc_article	Get a published article by ID including full content
create_doc_article	Create a new article (supports Markdown content)
update_doc_article	Update an article's title, content, summary, published/archived state
delete_doc_article	Delete an article

Docs: Groups

Tool	Description
create_doc_group	Create a new group to organize articles
update_doc_group	Update a group's name or display order
delete_doc_group	Delete a group (articles become ungrouped)
move_articles_to_group	Move articles to a group, or pass null to ungroup

Setup

1. Get a ProductLane API key

Go to your ProductLane workspace settings to generate an API key.

2. Configure in Claude Code

Add to your .mcp.json:

{
  "mcpServers": {
    "productlane": {
      "command": "node",
      "args": ["/path/to/productlane-mcp/dist/index.js"],
      "env": {
        "PRODUCTLANE_API_KEY": "your-api-key"
      }
    }
  }
}

3. Build

npm install
npm run build

Development

npm run dev    # Run with tsx (no build step)
npm run build  # Compile TypeScript
npm start      # Run compiled output

Known Issues

• GET /threads/{id}?includeConversation=true may return 500 on threads with API-sent replies. The server tries with it enabled and falls back without it. Use get_thread_messages as an alternative. (Reported to ProductLane 2026-03-04)
• Thread state does not directly control inbox tab placement — determined by multiple factors including state, snooze timing, and workspace settings.