Servicenow Api

CLI or API | MCP | Agent

Version: 1.28.2

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Overview

Servicenow Api is a production-grade Agent and Model Context Protocol (MCP) server designed to interface directly with Python ServiceNow API Wrapper.

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Key Features

• Consolidated Action-Routed MCP Tools: Minimizes token overhead and eliminates tool bloat in LLM contexts by grouping methods into optimized, togglable tool modules.
• Enterprise-Grade Security: Comprehensive support for Eunomia policies, OIDC token delegation, and granular execution context tracking.
• Integrated Graph Agent: Built-in Pydantic AI agent supporting the Agent Control Protocol (ACP) and standard Web interfaces (AG-UI).
• Native Telemetry & Tracing: Out-of-the-box OpenTelemetry exports and native Langfuse tracing.

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CLI or API

This agent wraps the Python ServiceNow API Wrapper API. You can interact with it programmatically or via its integrated execution entrypoints.

Detailed instructions on how to use the underlying API wrappers, extended schema bindings, and developer SDK references are maintained in docs/index.md.

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MCP

This server utilizes dynamic Action-Routed tools to optimize token overhead and maximize IDE compatibility.

Available MCP Tools

Tool Module	Toggle Env Var	Enabled by Default	Description & Nested Methods
Misc	MISC_TOOL	True	Manage ingest incidents to kg operations.
Flows	FLOWS_TOOL	True	Manage servicenow flows operations. Action-routed methods: collect_graph_for_roots, get_flow_metadata, workflow_to_mermaid.
Application	APPLICATION_TOOL	True	Manage servicenow application operations. Action-routed methods: get_application.
Cmdb	CMDB_TOOL	True	Manage servicenow cmdb operations. Action-routed methods: create_cmdb_instance, create_cmdb_relation, delete_cmdb_relation, get_cmdb, get_cmdb_instance, get_cmdb_instances, ingest_cmdb_data, patch_cmdb_instance, update_cmdb_instance.
Cicd	CICD_TOOL	True	Manage servicenow cicd operations. Action-routed methods: app_repo_install, app_repo_publish, app_repo_rollback, batch_install, batch_install_result, batch_rollback, combo_suite_scan, full_scan, instance_scan_progress, point_scan, progress, suite_scan.
Plugins	PLUGINS_TOOL	True	Manage servicenow plugins operations. Action-routed methods: activate_plugin, rollback_plugin.
Source Control	SOURCE_CONTROL_TOOL	True	Manage servicenow source control operations. Action-routed methods: apply_remote_source_control_changes, import_repository.
Testing	TESTING_TOOL	True	Manage servicenow testing operations. Action-routed methods: run_test_suite.
Update Sets	UPDATE_SETS_TOOL	True	Manage servicenow update sets operations. Action-routed methods: update_set_back_out, update_set_commit, update_set_commit_multiple, update_set_create, update_set_preview, update_set_retrieve.
Batch	BATCH_TOOL	True	Manage servicenow batch operations. Action-routed methods: batch_request.
Change Management	CHANGE_MANAGEMENT_TOOL	True	Manage servicenow change management operations. Action-routed methods: approve_change_request, calculate_standard_change_request_risk, check_change_request_conflict, create_change_request, create_change_request_ci_association, create_change_request_task, delete_change_request, delete_change_request_conflict_scan, delete_change_request_task, get_change_request, get_change_request_ci, get_change_request_conflict, get_change_request_models, get_change_request_nextstate, get_change_request_schedule, get_change_request_tasks, get_change_request_worker, get_change_requests, get_standard_change_request_model, get_standard_change_request_template, get_standard_change_request_templates, refresh_change_request_impacted_services, update_change_request, update_change_request_first_available, update_change_request_task.
Cilifecycle	CILIFECYCLE_TOOL	True	Manage servicenow cilifecycle operations. Action-routed methods: add_ci_lifecycle_action, check_ci_lifecycle_compat_actions, check_ci_lifecycle_lease_expired, check_ci_lifecycle_not_allowed_action, check_ci_lifecycle_not_allowed_ops_transition, check_ci_lifecycle_requestor_valid, delete_ci_lifecycle_action, extend_ci_lifecycle_lease, get_ci_lifecycle_active_actions, get_ci_lifecycle_status, register_ci_lifecycle_operator, set_ci_lifecycle_status, unregister_ci_lifecycle_operator.
Devops	DEVOPS_TOOL	True	Manage servicenow devops operations. Action-routed methods: check_devops_change_control, check_devops_step_mapping, get_devops_change_info, get_devops_code_schema, get_devops_onboarding_status, get_devops_orchestration_schema, get_devops_plan_schema, register_devops_artifact.
Import Sets	IMPORT_SETS_TOOL	True	Manage servicenow import sets operations. Action-routed methods: get_import_set, insert_import_set, insert_multiple_import_sets.
Incidents	INCIDENTS_TOOL	True	Manage servicenow incidents operations. Action-routed methods: create_incident, get_incident, get_incidents.
Knowledge Management	KNOWLEDGE_MANAGEMENT_TOOL	True	Manage servicenow knowledge management operations. Action-routed methods: get_featured_knowledge_article, get_knowledge_article, get_knowledge_article_attachment, get_knowledge_articles, get_most_viewed_knowledge_articles.
Table Api	TABLE_API_TOOL	True	Manage servicenow table api operations. Action-routed methods: add_table_record, delete_table_record, get_table, get_table_record, patch_table_record, update_table_record.
Auth	AUTH_TOOL	True	Manage servicenow auth operations. Action-routed methods: refresh_auth_token.
Custom Api	CUSTOM_API_TOOL	True	Manage servicenow custom api operations. Action-routed methods: api_request.
Email	EMAIL_TOOL	True	Manage servicenow email operations. Action-routed methods: send_email.
Data Classification	DATA_CLASSIFICATION_TOOL	True	Manage servicenow data classification operations. Action-routed methods: get_data_classification.
Aggregate	AGGREGATE_TOOL	True	Manage servicenow aggregate operations. Action-routed methods: get_stats.
Activity Subscriptions	ACTIVITY_SUBSCRIPTIONS_TOOL	True	Manage servicenow activity subscriptions operations. Action-routed methods: get_activity_subscriptions.
Account	ACCOUNT_TOOL	True	Manage servicenow account operations. Action-routed methods: get_account.
Hr	HR_TOOL	True	Manage servicenow hr operations. Action-routed methods: get_hr_profile.
Metricbase	METRICBASE_TOOL	True	Manage servicenow metricbase operations. Action-routed methods: metricbase_insert.
Attachment	ATTACHMENT_TOOL	True	Manage servicenow attachment operations. Action-routed methods: delete_attachment, get_attachment, upload_attachment.
Service Qualification	SERVICE_QUALIFICATION_TOOL	True	Manage servicenow service qualification operations. Action-routed methods: check_service_qualification, get_service_qualification, process_service_qualification_result.
Ppm	PPM_TOOL	True	Manage servicenow ppm operations. Action-routed methods: insert_cost_plans, insert_project_tasks.
Product Inventory	PRODUCT_INVENTORY_TOOL	True	Manage servicenow product inventory operations. Action-routed methods: delete_product_inventory, get_product_inventory.

Detailed tool schemas, parameter shapes, and validation constraints are preserved in docs/mcp.md.

Dynamic Tool Selection & Visibility

This MCP server supports dynamic toolset selection and visibility filtering at runtime. This allows you to restrict the set of exposed tools in order to prevent blowing up the LLM's context window.

You can configure tool filtering via multiple input channels:

• CLI Arguments: Pass --tools or --toolsets (or their disabled counterparts --disabled-tools and --disabled-toolsets) during startup.
• Environment Variables: Define standard environment variables:
  • MCP_ENABLED_TOOLS / MCP_DISABLED_TOOLS
  • MCP_ENABLED_TAGS / MCP_DISABLED_TAGS
• HTTP SSE Request Headers: Pass custom headers during transport initialization:
  • x-mcp-enabled-tools / x-mcp-disabled-tools
  • x-mcp-enabled-tags / x-mcp-disabled-tags
• HTTP SSE Request Query Parameters: Append query parameters directly to your transport connection URL:
  • ?tools=tool1,tool2
  • ?tags=tag1

When query strings or parameters are supplied, an LLM-free Knowledge Graph resolution layer (using DynamicToolOrchestrator) matches query intents against known tool tags, names, or descriptions, with safe fallback and automated 24-hour background cache refreshing.

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MCP Configuration Examples

stdio Transport (Recommended for local IDEs e.g., Cursor, Claude Desktop)

Configure your IDE's mcp.json to launch the MCP server via uvx:

{
  "mcpServers": {
    "servicenow-api": {
      "command": "uvx",
      "args": [
        "--from",
        "servicenow-api",
        "servicenow-mcp"
      ],
      "env": {
        "SERVICENOW_INSTANCE": "your_servicenow_instance_here",
        "SERVICENOW_USERNAME": "your_servicenow_username_here",
        "SERVICENOW_CLIENT_ID": "your_servicenow_client_id_here",
        "SERVICENOW_SSL_VERIFY": "your_servicenow_ssl_verify_here",
        "DEBUG": "your_debug_here",
        "PYTHONUNBUFFERED": "your_pythonunbuffered_here",
        "SERVICENOW_PASSWORD": "your_servicenow_password_here",
        "SERVICENOW_CLIENT_SECRET": "your_servicenow_client_secret_here"
      }
    }
  }
}

Streamable-HTTP Transport (Recommended for production deployments)

Configure your client's mcp.json to launch the Streamable-HTTP server via uvx with explicit host and port definition:

{
  "mcpServers": {
    "servicenow-api": {
      "command": "uvx",
      "args": [
        "--from",
        "servicenow-api",
        "servicenow-mcp"
      ],
      "env": {
        "TRANSPORT": "streamable-http",
        "HOST": "0.0.0.0",
        "PORT": "8000",
        "SERVICENOW_INSTANCE": "your_servicenow_instance_here",
        "SERVICENOW_USERNAME": "your_servicenow_username_here",
        "SERVICENOW_CLIENT_ID": "your_servicenow_client_id_here",
        "SERVICENOW_SSL_VERIFY": "your_servicenow_ssl_verify_here",
        "DEBUG": "your_debug_here",
        "PYTHONUNBUFFERED": "your_pythonunbuffered_here",
        "SERVICENOW_PASSWORD": "your_servicenow_password_here",
        "SERVICENOW_CLIENT_SECRET": "your_servicenow_client_secret_here"
      }
    }
  }
}

Alternatively, connect to a pre-deployed remote or local Streamable-HTTP instance:

{
  "mcpServers": {
    "servicenow-api": {
      "url": "http://localhost:8000/servicenow-api/mcp"
    }
  }
}

Deploying the Streamable-HTTP server via Docker:

docker run -d \
  --name servicenow-api-mcp \
  -p 8000:8000 \
  -e TRANSPORT=streamable-http \
  -e PORT=8000 \
  -e SERVICENOW_INSTANCE="your_value" \
  -e SERVICENOW_USERNAME="your_value" \
  -e SERVICENOW_CLIENT_ID="your_value" \
  -e SERVICENOW_SSL_VERIFY="your_value" \
  -e DEBUG="your_value" \
  -e PYTHONUNBUFFERED="your_value" \
  -e SERVICENOW_PASSWORD="your_value" \
  -e SERVICENOW_CLIENT_SECRET="your_value" \
  knucklessg1/servicenow-api:latest

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Agent

This repository features a fully integrated Pydantic AI Graph Agent. It communicates over the Agent Control Protocol (ACP) and interacts seamlessly with the Agent Web UI (AG-UI) and Terminal interface.

Running the Agent CLI

To start the interactive command-line agent:

# Set credentials
export SERVICENOW_INSTANCE="your_value"
export SERVICENOW_USERNAME="your_value"
export SERVICENOW_CLIENT_ID="your_value"
export SERVICENOW_SSL_VERIFY="your_value"
export DEBUG="your_value"
export PYTHONUNBUFFERED="your_value"
export SERVICENOW_PASSWORD="your_value"
export SERVICENOW_CLIENT_SECRET="your_value"

# Run the agent server
servicenow-agent --provider openai --model-id gpt-4o

Docker Compose Orchestration

The following docker/agent.compose.yml configures the Agent, Web UI, and Terminal Interface together:

version: '3.8'

services:
  servicenow-api-mcp:
    image: knucklessg1/servicenow-api:latest
    container_name: servicenow-api-mcp
    hostname: servicenow-api-mcp
    restart: always
    env_file:
      - ../.env
    environment:
      - PYTHONUNBUFFERED=1
      - HOST=0.0.0.0
      - PORT=8000
      - TRANSPORT=streamable-http
    ports:
      - "8000:8000"
    healthcheck:
      test: ["CMD", "python3", "-c", "import urllib.request; urllib.request.urlopen('http://localhost:8000/health')"]
      interval: 30s
      timeout: 10s
      retries: 3
      start_period: 10s
    logging:
      driver: json-file
      options:
        max-size: "10m"
        max-file: "3"

  servicenow-api-agent:
    image: knucklessg1/servicenow-api:latest
    container_name: servicenow-api-agent
    hostname: servicenow-api-agent
    restart: always
    depends_on:
      - servicenow-api-mcp
    env_file:
      - ../.env
    command: [ "servicenow-agent" ]
    environment:
      - PYTHONUNBUFFERED=1
      - HOST=0.0.0.0
      - PORT=9004
      - MCP_URL=http://servicenow-api-mcp:8000/mcp
      - PROVIDER=${PROVIDER:-openai}
      - MODEL_ID=${MODEL_ID:-gpt-4o}
      - ENABLE_WEB_UI=True
      - ENABLE_OTEL=True
    ports:
      - "9004:9004"
    healthcheck:
      test: ["CMD", "python3", "-c", "import urllib.request; urllib.request.urlopen('http://localhost:9004/health')"]
      interval: 30s
      timeout: 10s
      retries: 3
      start_period: 10s
    logging:
      driver: json-file
      options:
        max-size: "10m"
        max-file: "3"

Detailed graph node architecture explanations, custom skill configurations, and agentic trace guides are available in docs/agent.md.

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Security & Governance

Built directly upon the enterprise-ready agent-utilities core, standard security parameters are fully supported:

Access Control & Policy Enforcement

• Eunomia Policies: Fine-grained, policy-driven tool authorization. Supports none, local embedded (mcp_policies.json), or centralized remote modes.
• OIDC Token Delegation: Compliant with RFC 8693 token exchange for flowing authenticating user credentials from Web UI / ACP → Agent → MCP.
• Scoped Credentials: Execution context runs restricted to the specific caller identity.

Runtime Security Grid

Feature	Functionality	Enablement
Tool Guard	Sensitivity inspection with human-in-the-loop validation	Enabled by default
Prompt Injection Defense	Input scanning, repetition monitoring, and recursive loop blocks	Enabled by default
Context Safety Guard	Stuck-loop detectors and contextual overflow preemptive alerts	Enabled by default

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Installation

Install the Python package locally:

# Using uv (highly recommended)
uv pip install servicenow-api[all]

# Using standard pip
python -m pip install servicenow-api[all]

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Repository Owners

<img width="100%" height="180em" src="https://github-readme-stats.vercel.app/api?username=Knucklessg1&show_icons=true&hide_border=true&&count_private=true&include_all_commits=true" />

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Contribute

Contributions are welcome! Please ensure code quality by executing local checks before submitting pull requests:

• Format code using ruff format .
• Lint code using ruff check .
• Validate type-safety with mypy .
• Execute test suites using pytest